Fix the faulty QR activation codes. These are causing major customer frustration.
For service delivery leaders
Our call center reps need to verify the serviceability of a customer's home prior to offering a self-installation kit.
Set realistic expectations around service speed. Many expect fiber-comparable performance.
Identify potential process and tool improvements.
Prepare teams for an upcoming change.
Increase the adoption of a new release or change.
Increase the effectiveness of a recent change.
Understand how to ensure a customers' issue gets resolved on the first call.
Identify what would make the biggest difference in speeding up job cycles.
Pinpoint opportunities to improve support for your key products.
Pick the most common issues and quickly learn what could resolve them.
25 rated statements + 4 open questions, including eNPS - to identify initial focus areas.
5 rated statements + 1 open question, including eNPS - to track progress on key focus areas.
Easily tailor the conversation script, questions and visibility to suit your culture and goals.
A model that creates psychologically safe, action oriented conversations, using clear and specific questions that provide granular insights - designed especially for the frontline.
Effortlessly add lifecycle campaigns to your approach - connected directly back to the Joyous HR engagement model to ensure structured continuous improvement.
Joyous does not use your data to train any of its models. Including third party AI sub-processor models.
No data is stored with LLM providers for all Joyous customers by default.
Our latest audit report certifies that our security policies and controls continuously meet the highest industry standards.
Specify who can do and create what, with granular precision.
When you use Joyous, your data is encrypted in-transit using TLS 1.2 or greater.
We have mapped our privacy program to the GDPR and other global privacy regulations.
Try Joyous for free or check out our subscription pricing.