Replace surveys

with dynamic AI chats and real-time action

j
How satisfied are you with your recent experience with us?
1
2
3
4
5
Terrible. I wanted to stay, but the competitor was about 30% cheaper and your agent couldn’t match it.
j
What happened when you asked for the price match?
The agent needed approval. I was transferred twice and eventually gave up.
Joyous opens the same event to the people and agents involved.
j
Frontline team: what stopped this renewal being saved?
Human agent
Every price match above my limit needs manager approval. The hand-off slows everything down.
j
AI agent: what stopped you from resolving it?
AI agent
My discount authority is capped below the competitor offer, so I have to transfer the customer.
Customer + frontline + AI signals connected to one renewal.
CRM and pricing policy checked in real time.
Blocker found: approval threshold prevents a 30% save.
Approval route updated · human and AI discount authority granted.
j
Good news. We’ve matched the competitor price. Your renewal is ready at the matched rate.
Perfect. I’ll stay.
Ask → Decide → Act → Close loop
Feedback without action damages your brand

Shift from a system of record to a system of action

Hand-drawn paper survey form

This survey records feedback

  • Pre-coded
  • One way
  • Manual text analysis
  • Manual actions
  • Powerpoints
Joyous connecting feedback from different sources into a continuous action loop

Joyous acts on it

  • Dynamic
  • Two-way
  • Fast AI text analysis
  • Automated actions
  • Closed loop
WHY TEAMS CHOOSE JOYOUS
01 · Go deep

More depth than surveys

Get both the score and what needs to change in one. With less pre-coding of questions.

02· go fast

Real-time actions, no analysis

Actions are identified and prioritized continuously, no manual analysis needed.

03 · go easy

Simple to use and deploy

Easy to integrate across channels and products, Joyous works continuously at large scale.

04 · go wide

Insights across audiences

Consolidate, understand and correlate insights across audiences in one place.

Pull up your 10 year graph.
NPS. CSAT. eNPS.

Has it changed much at all? Here are 5 stories to inspire you try something different.

3 Reasons to say yes

Switch to Joyous, we'll make it easy for you.

25%+

Save at least 25%

We'll price Joyous at least 25% below the feedback platform we replace.

$0

No transition cost

Still under contract? We will cover up to 6 months of your remaining term.

Streamlined migration

Easily import surveys, historical data and redirect your existing audience files.

Trade in your legacy feedback platform

Your feedback platform has had long enough.

If you've spent years measuring the temperature, maybe it's time to try changing it.

Save at least 25%No transition costFree migration
Why change at all?

Cheaper isn’t the point.

Joyous makes it simple to revolutionize your feedback program.

01 · chat

Discover the questions.

Define the problem, start the conversation and let AI follow the answer to what actually matters.

02 · consolidate

Find the meaning.

Combine customer, employee, market, and AI agent feedback  so separate data becomes one clear problem.

03 · Act

Turn insight into action.

Create a prioritized action plan and hand actions to the human, AI agent or system to adjust in real-time.

04 · close loop

Show people what changed.

Close the loop. Tell customers and employees when their feedback caused something to change.

05 · Learn

Keep learning.

Watch what happens next. Did the action work? Use new evidence to decide what should happen after that.