Strategic Account Executive

Joyous, is a New Zealand founded cloud-based AI platform that helps organisations get actionable feedback from large audiences through private, one-on-one chats at scale. The platform then automatically delivers a detailed action plan for leaders to execute, with no manual work required. This combination of speed, scale, and AI automation makes Joyous a more efficient, engaging, and action-oriented alternative to legacy survey tools, and far more dynamic than traditional focus groups or interviews.

With a globally distributed team of remote first employees Joyous is already working with some of the world's largest organisations, like AT&T, T-Mobile, Nokia, KFC, Taco Bell and Pizza Hut to name a few. While we are a highly collaborative group of like-minded humans, our team can work in the way that suits them best.

Why This Role Rocks

You’ll be joining one of the most exciting and fast-moving industries we serve - telco.
This is an opportunity to learn from some of the best, build a foundation in enterprise sales, and grow your career in a high-performance, high-support environment.

You’ll focus on building relationships with large telco and infrastructure brands, helping them discover how Joyous can transform the way they work.
You’ll be surrounded by a world-class team who’ll coach, support, and cheer you on as you grow.

What You’ll Be Owning (and Loving)

Strategy, Alignment & Growth

• Generate and manage a robust pipeline of new opportunities across the Americas telco market.
• Identify and qualify prospects, build relationships with decision-makers, and develop strategies to win new logos.
• Collaborate with senior sales leaders to shape account plans and go-to-market strategies.
• Learn and apply Joyous’ value-based selling approach to align customer needs with our solutions.

Sales Execution & Learning

• Drive outbound prospecting efforts, lead initial discovery conversations, and support enterprise deal cycles.
• Partner closely with the VP of Enterprise Sales and AVP to execute on pipeline and territory plans.
• Use MEDDPICC to understand and communicate deal progress with clarity and consistency.
• Keep HubSpot meticulously updated - accurate data means better coaching, forecasting, and results.
• Demonstrate persistence and curiosity in every interaction - you’ll learn the ropes by doing.

Operational Discipline

• Build consistent habits for prospecting, outreach, and follow-up.
• Maintain disciplined pipeline hygiene and CRM accuracy.
• Use metrics and KPIs to guide your activity and track your progress.
• Adopt a structured rhythm of learning, experimenting, and improving each week.

Communication & Collaboration

• Craft clear, confident outreach that resonates with executive audiences.
• Partner cross-functionally with Marketing, Product, and Customer Success to align messaging and solutions.
• Be transparent in your communication with teammates and leaders - we win as a team.
• Represent Joyous with professionalism, energy, and curiosity.

A Bit About You

• You’re early in your sales career and eager to learn from experienced leaders.
• You’re motivated by growth, both personal and professional.
• You’re naturally curious, creative, and not afraid to pick up the phone.
• You have strong communication and relationship-building skills.
• You’re organized, data-driven, and love a good process.
• You thrive in fast-paced, collaborative environments.
• Experience in SaaS, B2B, or telco sales is a plus (but not required).

How we work

• Remote-first, US-based
• Travel to see prospects in person, including an annual kick off usually in New Zealand!
• Competitive salary, commission, and equity
• Flexibility, purpose, good humans
• A team that values progress over perfection, and conversation over command