Set us up with our system logins prior to the first day of onboarding.

Telecommunications & Cable

Make frontline feedback your unfair network advantage

Improve service reliability, reduce costs, lift sales and increase satisfaction.

Get started

I learnt the most during ride-alongs but I needed more time in these. A full two weeks of ride-alongs would be beneficial.

Distributing our toolkits during onboarding would ensure we are work-ready  on our first field day.

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Optimize costs across the workforce

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Take friction out of field, care and retail teams’ daily activities.
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Fine-tune product releases and sales processes.
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Accelerate growth for sales & product

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Improve employee & vendor engagement

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Improve onboarding, training and support for all frontline teams
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Use frontline insights to improve the experience your customers

Use retail, sales and care to elevate CX

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Enterprise wide frontline insights

The world’s only cloud based product that safely leverages AI to make sense of business critical frontline insights to help optimize costs, increase momentum and accelerate change.

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Prepare

Identify potential process and tool improvements.

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Plan

Prepare teams for an upcoming change.

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Launch

Increase the adoption of a new release or change.

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Improve

Increase the effectiveness of a recent change.

Start with a template. Accelerate anything.

The Joyous change campaigns make accelerating any change with frontline feedback easy. Start with our base templates and adjust to suit your needs.

Structured for speed and depth

Based on years of experiments and refinement - targeted campaigns are proven to get enough depth to act from a quick chat.
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Campaign goal
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Improve efficiency of new broadband connections and repair jobs.
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First topic: Week 1
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Specialist product
Second topic: Week 2
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Repairs
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Intro Messages
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Rated statement
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Open text question
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Dynamic follow-up
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Closing message

Our most popular campaigns for 

Telco & Cable

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Cost Optimizer

Use frontline insights for ops, change & IT
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Accelerate field change projects
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Reduce field tech repeat visits
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Improve systems for field techs and care
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Streamline dispatch and repair workflows
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Improve hand-off between care and field
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Growth Accelerator

Use frontline insights for sales and product
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Increase sales support for B2B sellers
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Use agents and techs to fine-tune release
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Increase competitiveness of fiber offer
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Use customers to improve mobile offer
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Use retail feedback to increase sales
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Employee Experience

Use frontline insights for HR & safety
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Improve onboarding for new field techs
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Increase effectiveness of huddles
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Increase safety for truck drivers
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Ensure good role support for techs
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Increase care agent early retention
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Customer Experience

Use frontline insights for customer and delivery
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Reduce top call drivers in care and field
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Improve modem self-install experience
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Reduce delays for connection and repairs
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Improve end-to-end fiber installation
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Reduce bill confusion for customers

Already trusted by some of the world’s largest organizations.

Trusted by top teams
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No training on your data

Joyous does not use your data to train any of its models. Including third party AI sub-processor models.

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Zero data retention

No data is stored with LLM providers for all Joyous customers by default.

security

SOC 2 (Type 2)

Our latest audit report certifies that our security policies and controls continuously meet the highest industry standards.

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Advanced permissions

Specify who can do and create what, with granular precision.

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Secure encryption

When you use Joyous, your data is encrypted in-transit using TLS 1.2 or greater.

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GDPR & CCPA

We have mapped our privacy program to the GDPR and other global privacy regulations.

No long contracts. Unless you want one.

Buy a one-off campaign, a bundle or check out our subscription pricing.