Douglas Pharmaceuticals: Making feedback a regular habit, not an annual event
July 27, 2020
When the Joyous project kicked off at Douglas Pharmaceuticals, Ceri Rowland was only a few weeks into her role as Head of Organizational Development. Together with Victoria Hayward, Douglas HR Partner & Head of Employee Communications, she was determined to reinvent Douglas's traditional employee engagement survey with a totally novel approach.
Douglas's People team wasn't just looking for another engagement survey. They wanted something different. Something that empowered people, not HR. They wanted insights into the company culture, as they were also working on building Douglas's Culture of Success program. They needed a tool that was easy for their diverse workforce to use, and that enabled their key target areas: real-time feedback, transparency and leadership behaviors.
Ceri and Victoria knew there had to be something much better than the underwhelming engagement surveys Douglas had sent out every year. "We had to do something different because otherwise we'd only get the same result with a different provider. We needed change."
Karen is a digital marketing and content generalist who unironically specializes in B2B and SaaS communications. She’s spent most of the last 10 years writing about how people can use technology for good, not Skynet, and previously won a Writemark Plain English award for making performance reviews sound interesting.
